Terms of service

Last Updated: April 2026

Terms of Service

1. Overview

This website is operated by Solena Lighting, a cross-border home lighting retail brand. Throughout this website, the terms “we,” “us,” and “our” refer to Solena Lighting, including the operating facilities, service providers, logistics partners, and support teams involved in the sale, fulfillment, customer service, and related operations of this website.

By accessing our website, browsing our products, placing an order, or using any service provided through this website, you agree to be bound by these Terms of Service, together with any policies, notices, or conditions referenced on this website.

Please review these Terms carefully before using our website or purchasing from us.

1. Business Information

Brand:
Solena Lighting

Customer Support & Business Correspondence Address:
1320 Willow Pass Rd Suite 600
Concord, CA 94520
United States

Operating / Manufacturing Address:
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan
No. 12 Qiwan North Road, Dongqu Street
Zhongshan, Guangdong 528403
China

Email:
support@solenalighting.com

U.S. Phone:
+1 240 204 9297

China Phone:
+86 19008199721

Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

Typical Response Time:
Within 24–48 business hours

Unless we clearly state otherwise in writing, the U.S. address listed above is used for customer support and business correspondence only.

1. Product Information and Orders

We make reasonable efforts to present product descriptions, images, specifications, dimensions, finishes, availability, pricing, and related information as accurately as possible.

However, we do not guarantee that all product information on the website will always be complete, current, error-free, or displayed exactly the same across all devices or screens. Product colors, finishes, and textures may vary slightly due to lighting conditions, photography, monitor settings, and material characteristics.

We reserve the right to refuse, limit, cancel, or review any order at our discretion, including but not limited to situations involving product availability, pricing errors, listing errors, suspected fraud, payment issues, shipping restrictions, or circumstances beyond our reasonable control.

After an order is placed, you may receive an order confirmation email. This email confirms that we have received your order request. Final acceptance of the order occurs only after the order has been reviewed, processed, and shipped, or otherwise expressly confirmed by us.

1. Pricing and Payment

Unless otherwise stated, prices displayed on this website are listed in U.S. dollars.

We accept the payment methods made available at checkout. These may include major credit cards, PayPal, and other supported payment options depending on your location and the checkout settings available at the time of purchase.

Prices, promotions, discounts, and product availability may change without notice. Price changes will not affect orders that have already been confirmed and paid.

Any duties, taxes, import charges, customs fees, brokerage fees, or similar costs that are not collected at checkout may be the responsibility of the customer, depending on the shipping destination and applicable laws or regulations.

1. Shipping and Delivery

We ship to selected countries and regions as described in our Shipping Policy.

Depending on the product, destination, and order requirements, orders may be processed, fulfilled, manufactured, inspected, or supported through our operating facilities in China and through designated logistics or service partners.

Shipping and delivery timeframes are estimates only. Actual delivery times may vary due to product availability, production or processing time, customs procedures, carrier delays, local delivery conditions, weather events, holidays, address issues, or other circumstances outside our reasonable control.

Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping details provided by the customer.

1. Returns and Refunds

Eligible customers may request a return within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

To qualify for a standard return, the item must be unused, uninstalled, in its original packaging, and in resalable condition, unless the return is related to damage, defect, incorrect shipment, or another issue caused by us.

Customized, personalized, made-to-order, or special-order products are not returnable unless they arrive damaged, defective, incorrect, or materially different from what was ordered.

If a return is approved because of our error, or because the item is damaged, defective, or incorrect, we will provide an appropriate solution in accordance with our Return & Refund Policy.

For returns that are not caused by our error, the customer may be responsible for return shipping costs.

Refunds are issued after the returned item has been received, inspected, and approved, or after another approved non-return resolution has been confirmed where applicable.

1. Warranty

Solena Lighting may provide a 1-year limited warranty for eligible products covering qualifying manufacturing defects, subject to the warranty information stated on the relevant product page or related policy page.

This limited warranty does not cover damage caused by misuse, improper installation, incorrect wiring, unauthorized modification, accidents, abuse, negligence, improper maintenance, normal wear and tear, or use that does not follow the product instructions.

Additional warranty terms, exclusions, or limitations may apply to specific products.

1. Customer Responsibilities

By using this website, you agree to use it only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of others.

You agree not to misuse the website, interfere with its normal operation, attempt unauthorized access, introduce malicious code, submit false information, abuse promotional offers, engage in fraudulent activity, or use the website in a way that may harm Solena Lighting, our customers, our service providers, or other users.

You are responsible for ensuring that the products you purchase are suitable for your intended use, space, electrical requirements, installation environment, and local building or electrical codes. For hardwired lighting products, we recommend installation by a qualified electrician.

1. Limitation of Liability

To the fullest extent permitted by applicable law, Solena Lighting and its related operating facilities, service providers, logistics partners, affiliates, and business partners shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from or related to your use of this website, your purchase of products, delivery delays, installation issues, or use of our services.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

1. Website Availability and Errors

We do not guarantee that this website will always be available, uninterrupted, secure, or free from errors.

We may update, suspend, restrict, or discontinue any part of the website at any time without notice. We may also correct errors, inaccuracies, or omissions, including after an order has been submitted, where permitted by applicable law.

1. Changes to These Terms

We reserve the right to update, revise, or replace these Terms of Service at any time by posting the revised version on this website.

The “Last Updated” date at the top of this page indicates when these Terms were most recently revised.

Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms.

1. Governing Law and Consumer Rights

These Terms shall be interpreted in accordance with the laws applicable to the transaction and the operating entity involved in providing the sale, fulfillment, or related service.

Nothing in these Terms is intended to limit, exclude, or override any mandatory consumer protection rights that may apply in your country, state, province, or region of residence.

Where mandatory local consumer protection laws apply, those rights will prevail over any inconsistent provision of these Terms.

1. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact us using the information below.

Brand:
Solena Lighting

Customer Support & Business Correspondence Address:
1320 Willow Pass Rd Suite 600
Concord, CA 94520
United States

Operating / Manufacturing Address:
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan
No. 12 Qiwan North Road, Dongqu Street
Zhongshan, Guangdong 528403
China

Email:
support@solenalighting.com

U.S. Phone:
+1 240 204 9297

China Phone:
+86 19008199721

Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

Typical Response Time:
Within 24–48 business hours

1. Important Notice

The U.S. address listed on this website is used for customer support and business correspondence only, unless we expressly provide different written instructions.

Manufacturing, product inspection, fulfillment, return handling, replacement handling, and other operational processes may involve our China operating address or other designated facilities depending on the product, destination, and service requirements.