Shipping policy

Last Updated: April 2026

Shipping Policy

Thank you for shopping with Solena Lighting. Please review this Shipping Policy carefully before placing your order.

1. Shipping Summary

Order Processing: 1–3 business days
Standard Shipping: 2-7 weeks
Expedited Shipping: 5–10 business days, where available
Free Standard Shipping: Available on eligible standard orders
Returns: Within 30 days of delivery for eligible items
Support Response Time: Usually within 24–48 business hours

1. About Our Shipping Operations

Solena Lighting is a cross-border home lighting retailer serving customers in multiple countries and regions.

Depending on the product, delivery destination, and order requirements, orders may be processed, inspected, fulfilled, manufactured, or shipped through our operating facilities in China, designated warehouses, logistics partners, or other service providers.

Unless we clearly state otherwise in writing, the United States address listed on our website is used for customer support and business correspondence only. It is not a shipping warehouse, fulfillment center, or default return address.

1. Shipping Destinations

We currently ship to selected countries and regions, including:

United States
Canada
United Kingdom
Germany
France
Australia
Japan
United Arab Emirates
Singapore

Available shipping destinations will also be shown at checkout based on the shipping address entered.

If your country or region is not available at checkout, please contact us at support@solenalighting.com before placing an order to confirm whether shipping can be arranged.

1. Order Processing Time

Most orders are processed within 1–3 business days, excluding weekends and public holidays.

Some lighting products may require additional preparation time due to size, packaging requirements, inspection, customization, production, or special handling needs.

Customized, made-to-order, oversized, or special-order products may take longer to prepare before shipment. If additional preparation time applies, it may be stated on the product page, order confirmation, or communicated by our support team.

Once your order has been processed and shipped, we will send a shipping confirmation email with tracking information where available.

1. Shipping Methods and Estimated Delivery Times

We offer the following shipping options where available:

Standard Shipping
Estimated delivery time: 2-7 weeks

Expedited Shipping
Estimated delivery time: 5–10 business days

Delivery times are estimates only. Actual delivery may vary depending on product availability, processing time, destination country, customs clearance, carrier operations, weather conditions, holidays, local delivery service, and other circumstances outside our reasonable control.

The shipping options, estimated delivery times, and any applicable shipping charges shown at checkout will apply to your order.

1. Shipping Carriers

We work with international carriers and logistics providers, which may include UPS, FedEx, DHL, and local delivery partners depending on the destination, product size, package weight, and selected shipping method.

The carrier used for a specific order may vary based on operational requirements and delivery availability. We may select the most suitable carrier or logistics route for your order to help complete delivery safely and efficiently.

1. Shipping Costs

Standard Shipping

We offer free standard shipping on eligible orders to available destinations shown at checkout.

Expedited Shipping

Expedited shipping may be available for certain products and destinations. Any expedited shipping fee will be calculated and displayed at checkout before payment is completed.

Final shipping costs, if any, will be shown at checkout before you place your order.

1. Customs Duties, Taxes, and Import Fees

For certain destinations, taxes or duties may be included in the product price or collected at checkout where required.

Depending on your country or region, additional customs duties, import taxes, clearance fees, brokerage fees, or similar charges may apply under local laws and regulations.

Any duties, taxes, import charges, or similar fees that are not collected at checkout are the responsibility of the customer.

Customers are responsible for complying with local import rules and for providing any information required by customs or delivery carriers when necessary.

1. Shipping Address Requirements

Because many lighting products are large, fragile, or require special handling, we may be unable to deliver certain orders to P.O. Boxes, parcel lockers, military addresses, or restricted delivery locations.

Please provide a complete and accurate street address at checkout.

Customers are responsible for ensuring that the shipping name, address, phone number, email address, postal code, and delivery details are correct at the time of purchase.

If you notice an error in your shipping information, please contact us as soon as possible at support@solenalighting.com.

Once an order has entered processing or shipment, we may no longer be able to change the delivery address.

Additional shipping fees, storage fees, return fees, redelivery fees, address correction fees, or related costs caused by incorrect shipping information, failed delivery attempts, refusal of delivery, or failure to collect a package may be the responsibility of the customer.

1. Delivery Delays

If your order is delayed beyond the estimated delivery timeframe, please contact us at support@solenalighting.com.

We will review the shipment status and assist with carrier follow-up where reasonably possible.

Please note that delivery delays may occur due to customs clearance, carrier delays, weather, holidays, local delivery conditions, address issues, or other events beyond our control.

1. Lost Packages, Damaged Shipments, or Delivery Issues

If your package appears to be lost in transit, arrives damaged, or there is a verified product issue upon delivery, please contact us promptly at support@solenalighting.com.

To help us review the issue, please include:

your order number;

clear photos or videos of the product;

photos of the outer packaging and inner packaging;

a brief description of the issue.

After reviewing the information, we will provide a reasonable resolution where appropriate. Depending on the situation, this may include a replacement, replacement part, refund, carrier claim support, or other suitable assistance in accordance with our applicable policies.

1. Tracking Information

Tracking information will be provided for shipped orders where available.

Please allow time for tracking updates to appear after dispatch. Tracking activity may not update immediately, especially during international transit, customs clearance, carrier handoff, or local delivery transfer.

In some cases, tracking updates may be delayed or limited depending on the carrier, destination, or logistics route.

1. Contact Information

If you have any questions about shipping, delivery, tracking, or order status, please contact us using the information below.

Brand:
Solena Lighting

Customer Support & Business Correspondence Address:
1320 Willow Pass Rd Suite 600
Concord, CA 94520
United States

Operating / Manufacturing Address:
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan
No. 12 Qiwan North Road, Dongqu Street
Zhongshan, Guangdong 528403
China

Email:
support@solenalighting.com

U.S. Phone:
+1 240 204 9297

China Phone:
+86 19008199721

Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

Typical Response Time:
Within 24–48 business hours

Support Language:
English

1. Important Notice About Returns

The U.S. customer support and business correspondence address listed above is not the default return address.

Approved return requests will receive written return instructions and the designated return address by email based on the product, destination, warehouse arrangement, and return authorization process.

Please do not send any product back without prior written authorization from Solena Lighting Support.

Unauthorized returns sent without approval may be refused, delayed, or may not qualify for refund processing.