Refund policy

Last Updated: April 2026

Return & Refund Policy

Thank you for shopping with Solena Lighting. We want you to feel confident when purchasing lighting from us, so please read this Return & Refund Policy carefully before placing your order.

1. Our Business and Fulfillment Structure

Solena Lighting is a cross-border home lighting retailer serving customers in different countries and regions.

Depending on the product, delivery destination, and service needs, your order may be processed, fulfilled, manufactured, or supported through our operating facilities in China and our customer support and business correspondence address in the United States.

Unless we clearly state otherwise in writing, the U.S. address shown on our website is for customer support and business correspondence only. It is not the default return address.

1. Return Eligibility

Eligible items may be returned within 30 days after delivery.

To qualify for a return, the product must:

be unused and not installed;

remain in its original packaging;

include all parts, accessories, manuals, and protective materials where applicable;

not be customized, made to order, special order, or marked as non-returnable on the product page.

Customized, made-to-order, personalized, or special-order lighting products cannot be returned unless the item arrives damaged, defective, incorrect, or materially different from what was ordered.

1. How to Start a Return

To request a return, please contact us at support@solenalighting.com within 30 days of delivery.

Please include the following information in your email:

your order number;

the reason for your return request;

photos or videos, if the item is damaged, defective, incorrect, or has a quality-related issue.

All returns must be reviewed and approved by our support team before the item is sent back.

If your return request is approved, we will provide written return instructions and the correct return address based on the product, delivery destination, warehouse arrangement, and return circumstances.

Items sent back without prior written authorization may be refused, delayed, or excluded from refund processing.

1. Return Address Information

The return address may be different from our customer support or business correspondence address.

Approved returns may be directed to a designated return processing location depending on the product type, destination country, logistics arrangement, and reason for return.

Please do not ship any product back until you have received written return instructions from Solena Lighting Support.

1. Return Shipping Costs

For returns that are not caused by our error, the customer is responsible for return shipping costs.

This includes, but is not limited to, returns due to a change of mind, ordering the wrong item, choosing the wrong size or finish, or deciding the product is no longer needed.

If the return is caused by our error, such as a damaged, defective, incorrect, or materially misdescribed item, Solena Lighting will provide appropriate return, replacement, exchange, or refund support at no additional cost to the customer.

We do not charge restocking fees for approved returns.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or with a quality issue, please contact us at support@solenalighting.com within 30 days of delivery.

To help us review the issue quickly, please include:

your order number;

a description of the issue;

clear photos or videos of the product;

photos of the outer packaging and inner packaging, if shipping damage is involved.

After we review and confirm the issue, we will provide a suitable resolution. Depending on the situation, this may include a replacement part, product replacement, exchange, refund, or another appropriate form of support.

1. Refund Processing

Refunds are issued after the returned item has been received and inspected, or after a non-return resolution has been approved by Solena Lighting where applicable.

Once a refund is approved, it will be issued to the original payment method within 1–3 business days.

Original shipping charges are non-refundable unless the return is due to our error or a refund is required by applicable law.

After we issue the refund, your bank, card issuer, or payment provider may need additional time to post the funds to your account.

1. Order Cancellations

Orders may be canceled within 48 hours of purchase for a full refund, provided the order has not entered processing, production, customization, packing, or shipment.

To request a cancellation, please email support@solenalighting.com as soon as possible and include your order number.

If an order has already moved into processing, production, customization, or shipment, cancellation may no longer be possible.

1. Order Changes

If you need to change your shipping address, product selection, finish, size, quantity, or other order details, please contact us within 48 hours of placing your order.

We will do our best to assist with the change, but order modifications are not guaranteed.

Once an order has shipped, we can no longer modify the order details.

1. EU and UK Consumer Information

Customers located in the European Union or the United Kingdom may have certain statutory consumer rights under applicable local laws.

Customized, made-to-order, personalized, or special-order items may be excluded from certain cancellation or withdrawal rights where permitted by law.

Nothing in this policy is intended to limit or remove any mandatory consumer rights that apply under local law.

1. Contact Information

If you have questions about returns, refunds, cancellations, or order issues, please contact us using the information below.

Brand:
Solena Lighting

Customer Support & Business Correspondence Address:
1320 Willow Pass Rd Suite 600
Concord, CA 94520
United States

Operating / Manufacturing Address:
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan
No. 12 Qiwan North Road, Dongqu Street
Zhongshan, Guangdong 528403
China

Email:
support@solenalighting.com

U.S. Phone:
+1 240 204 9297

China Phone:
+86 19008199721

Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

Typical Response Time:
Within 24–48 business hours

Support Language:
English

1. Important Return Notice

The U.S. address listed above is used for customer support and business correspondence only, unless Solena Lighting provides different written instructions.

Approved returns will receive the correct return instructions and designated return address by email.

Unauthorized returns sent without prior approval may be refused, delayed, or may not qualify for a refund.