Customer Support Address
1320 Willow Pass Rd, Suite 600
Concord, CA 94520, United States
This is a support and correspondence address. Do not send returns here without authorization.
WE'RE HERE TO HELP
Let's Talk About Your Lighting
Whether you have a product question, need help with an order, or are planning a one-of-a-kind light, our team is ready to listen.
Helpful before you write.
Where is my order?
Use the tracking link in your shipping confirmation. If it has not updated, send us your order number through the form above.
What is your return policy?
Eligibility and timing depend on the item and its condition. Please review our refund policy and contact us before sending anything back.
Do you ship internationally?
We support many international destinations. Shipping cost, transit time, duties, and product compatibility vary by country.
Can I customize a light?
Yes. Start with our custom-lighting planner, then contact our team with the saved design and any drawings or inspiration links.
How do I choose the right size?
Share your room dimensions, ceiling height, table or island size, and a photo. Our team can help you compare scale and hanging height.
Contact & Business Information
Clear details about where our support and operating teams work.
Zhongshan Studio
Room 1413-2, Building 1, Area A, Phase 5, Huahong Shuiyunxuan
No. 12 Qiwan North Road, Dongqu Street
Zhongshan, Guangdong 528403, China
Manufacturing, quality review, and return handling locations may differ by product.
Reach Our Team
- US phone
- +1 240 204 9297
- International
- +86 19008199721
- Hours
- Monday-Friday, 9 AM-6 PM PST
- Language
- English